CubeSnap

CubeSnap Support

CubeSnap solves a scrambled cube puzzle from two quick photos and shows you the step-by-step solution, including an interactive 3D playback.

Need help fast? Email support@cubesnap.app and include your device model and iOS version. If a scan was misread, the in-app “Send debug bundle” option (when available) helps us reproduce it.

How to scan your cube

  1. Photo A: hold the cube with white on top and frame three faces (the up, right, and front). Tap Capture URF.
  2. Rotate 180° so the opposite three faces show, with yellow on top.
  3. Photo B: frame those three faces and tap Capture DLB.
  4. CubeSnap recognizes all six faces and shows the solution.

The photo setup is written up in Rubik's cube solver from a photo. To learn the moves yourself, see how to solve a cube step by step.

Frequently asked questions

It says “retake” or didn’t read my cube.

Make sure the whole cube is in frame and evenly lit, Photo A is white-up, and Photo B is yellow-up. Avoid strong glare on the stickers.

A sticker was read as the wrong color.

Tap Fix a misread sticker on the result screen, then tap any sticker to recolor it. CubeSnap checks the cube is solvable before you continue.

What does it cost?

The iPhone and Android apps are free to download. Scanning is free, and there are no ads. Solving is free in the apps through December 31, 2026, and stays free when the in-app language is Farsi. After that, unlocking the step-by-step solution is a purchase in the app. The exact price for your region is shown in the app. The web solver stays free.

Which cubes work?

Any standard 3x3 cube puzzle, branded or stickerless.

Do you store my photos?

Your two photos are sent to our recognition service to compute the solution, or to work out why a scan failed, and may be processed by trusted third-party AI providers acting on our behalf. For ordinary scans they are not retained; they are not linked to your identity and are never sold. See our Privacy Policy for details.

Get the apps

iPhone: CubeSnap on the App Store.

Android: CubeSnap on Google Play. Beta testers keep their copy; it updates from Google Play like any other app. Questions: support@cubesnap.app.

Contact

Email support@cubesnap.app. We read every message.